Outlook reply body formatting is all wrong!

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One of our clients sent in a support request for a problem that perplexed her. She noticed that when replying to some messages, double line spaces (breaks) were inserted when she pressed Enter instead of the expected single-spaced line break. What she was seeing is Outlook inheriting the formatting of the email that she was … Continued

Email is identity; protect yours with 2FA!

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We’ve seen clients lose 100s of thousands of dollars in fraudulent wire transfers by not protecting their email. But when I encourage some clients to adopt a stronger security posture and implement multi-factor authentication, I receive the typical “We don’t have trade secrets in our email” type of pushback. Even if that’s true and they … Continued

Disabling vs. deleting accounts

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The onboarding of new staff isn’t the most exciting part of an MSP tech’s day, but it often means that our clients are growing, which is great! Offboarding departing staff, however, is the unavoidable and fraught flipside. When notifying us about departing staff, our clients’ natural inclination is to request that we delete the departing … Continued

Quick fix for Outlook stuck at “Loading Profile”

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Yesterday, I was composing an email in Outlook when Outlook went unresponsive – no big deal, stuff happens. After restarting my computer and attempting to open Outlook, I got the dreaded “Loading Profile” in the Outlook splash screen. I’ve seen this behavior before – usually during an Office 365 migration – but that wasn’t the … Continued

Office 365: email domain-based dynamic distribution lists

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I created a dynamic DL using: Set-DynamicDistributionGroup “NAMEOFDL” -RecipientFilter {(RecipientType -eq ‘UserMailbox’) -and (PrimarySmtpAddress-like “*domain.com”)} But messages sent to it wouldn’t be delivered, and a message trace showed: “Reason: [{LED=250 2.1.5 RESOLVER.GRP.Expanded; distribution list expanded};{MSG=};{FQDN=};{IP=};{LRT=}]” With Microsoft support’s help, it was discovered that the documented method doesn’t work, but this does: Set-DynamicDistributionGroup “NAMEOFDL” -RecipientFilter {(WindowsLiveID … Continued